Sales & Customer Service Assistant

Global Airtech is seeking energetic talent who is looking for a great opportunity! We are a worldwide distributor of aircraft spare parts and we strive to provide first-class quality service to our customers.

Global Airtech has an immediate opening for a Sales Assistant/Customer Service position at our Reno location. This is a full-time position, responsible for achieving customer satisfaction by ensuring our products and services meets our quality standards.

Responsibilities include but are not limited to:

• Supports various sales colleagues to achieve overall organization goals, sales growth.
• Enters customers’ Request for Quotes into Pentagon on behalf of Inside Sales Executives.
• Processes customer orders by entering them as Sales Orders in Pentagon.
• Coordinates delivery of merchandise and services to ensure on-time delivery.
• Maintains quality service by enforcing organization standards
• Negotiates pricing with vendors to maximize marginal profit.
• Establishes and maintains relationships with vendors.
• Sources for non-stock items that customers request through I.L.S. to meet their requirements and analyzes market trends for pricing.
• Provides customers with requested information, such as paperwork, images, updates on delivery, etc.
• Calls and/or emails vendors or checks Manufacturer or O.E.M. websites to inquire about part pricing and availability
• Collects and interprets data
• Utilizes data to develop reports and analysis to maximize sales profit and to procure good inventory
• May participate in marketing events such as seminars and trade shows

Requirements:

• Strong Excel skills
• At least 2 years of customer service/sales in an office environment
• Must have strong organizational, analytical, problem solving, management and communication skills
• Customer focus
• Strong attention to detail
• Time Management - ability to multitask and meet deadlines
• Must be able to work collaboratively and independently
• Good general computer skills with MS Office applications, such as Word, Excel, Outlook
• Strong critical thinking.

We offer:

• Performance bonus
• Medical, Dental, and Vision Insurance
• 401(k) plan
• Holiday pay
• Vacation
• Paid sick leave