Customer Service Representative
| Verified Pay check_circle | Provided by the employer$17 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Crossroads Circle Middle River Middle River, Maryland open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$13.96
$17.00
$29.4
About this job
Job Description
We are seeking Bilingual and Non-Bilingual Customer Service Representatives for our Middle River, MD location. Must have at least 6 months of previous call center experience. This is a long term contract based position.
Non-Bilingual: Pay rate is $17.00/hr. paid on a weekly basis
Bilingual: Pay Rate is $18.50/hr. paid on a weekly basis
Along with submitting your resume for this position, please complete the Assessment Enclosed:
Non-Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=a4c7b8e5fa1ca07c
Alternatively, you can go to http://www.eSkill.com click Login, under 'Take Your Test' enter the following ID a4c7b8e5fa1ca07c and select 'GO'.
Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=2d0ad43eb1f05409
Alternatively, you can go to http://www.eSkill.com, click Login, under 'Take Your Test', enter the following ID 2d0ad43eb1f05409 and select 'GO'
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assists customers with the account opening process
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
- Performs account maintenance, including account changes, adjustments, and statement requests
- Contacts customers for additional account information
- Assists in problem correspondence as required
- Prepares reports including CSR Daily Activity report and cash out report
Requirements:
- Must be able to submit and pass a criminal background check
- Must be able to submit and pass drug screening
- Must have exceptional customer service skills
- High School Diploma Preferred
Your Privacy Choices