Client Care Coordinator

JOB SUMMARY:
This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.

FLSA STATUS:
 

JOB RELATIONSHIPS:
Supervised by: Administrator
Workers Supervised: Caregivers (HHA, CNA, PCA, HMK, CC)

RESPONSIBILITIES:
Manage day to day office and field operations to ensure quality assurance of services
Answer phone and conduct intakes, take after-hours and weekend emergency calls, scheduling issues, and client referrals/intakes
Perform initial and ongoing in-home evaluation, caregiver introductions, coordination and supervision of client services
Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
Supervise and coach caregivers and conduct performance appraisals
Complete appropriate visit records in a timely manner and according to policy
Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
Stay current with changing technology, including software programs
Uphold, support, and promote all company policies and procedures

QUALIFICATIONS:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.

EDUCATION/EXPERIENCE
Associate degree (A. A.) or equivalent from two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
Successful management experience preferred
Proficient skills in Microsoft Office and or Google Suite and scheduling software required
Must possess and demonstrate excellent organizational, communication, interpersonal and leadership skills as well as a positive and professional image

CERTIFICATIONS, LICENSURE, & REGISTRATION
Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance

LANGUAGE SKILLS
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from team members, clients, customers, and the general public.

REASONING ABILITIES
Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision distance vision, peripheral vision, and the ability to adjust focus. The work environment is in an office and/or indoors in a resident’s home and may contain a potential exposure to illness and/or body fluids. The noise level in the work environment is usually moderate.