Operations Planner

Job Title: Operations Planner

Reports To: Site Manager

Job Type: Temporary-to-Permanent

Pay Rate: $28-30 per hour (based on experience)

Position Summary

We are seeking a highly organized and detail-oriented Administrator/Planner to support site operations and customer relations. This role involves coordination with internal departments and external customers to ensure production, logistics, and administrative tasks are executed efficiently and professionally.

Key Responsibilities:

Customer Service & Communication

• Serve as the primary point of contact for customer inquiries, including pricing, delivery schedules, and project updates.
• Coordinate communication between the customer and the company.
• Support and maintain relevant systems used by the company.
• Participate in customer-related audits and maintain strong customer relationships.
• Collaborate with customers to ensure and analyze quality requirements.
• Monitor compliance with agreed ITP plans.
• Manage customer documentation, order handling, delivery tracking, and invoicing.
• Maintain and update registers, price lists, and other related records.

Quality Assurance

• Review reports of finished products before delivery.
• Create and manage quality documentation required for production.
• Production Planning & Support
• Plan and report production activities both internally and externally.
• Order raw materials, masterbatch, packaging, and other supplies as needed.
• Ensure all promised delivery times to customers are met.
• Provide direct support to the production team.

Administration & Logistics

• Oversee inventory management and logistics, including handling of reels and other materials.
• Utilize and adhere to company procedures within the ERP and BI systems.
• Plan and follow up on transport arrangements and delivery documentation.
• Add and maintain product information in the ERP system.
• Assist with raw material planning and tracking.
• Perform other duties as assigned to support efficient operations