Care Connections Member Advocate Inbound - Must Be Bilingual in (Spanish, Cantonese, Russian, Tagalog, Armenian) Mon-Fri 8:30 AM – 5:30 PM Pacific Time Zone

**Job Description** **Job Summary** Handles inbound calls from members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements. **Job Duties** + Schedules high-quality member appointments daily to meet departmental goals. + Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. + Provides basic support and guidance to members with empathy and professionalism. + Participates in ongoing training sessions to enhance service quality and knowledge. **Job Qualifications** **REQUIRED QUALIFICATIONS:** + At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. + High attention to detail and ability to follow member interaction scripting. + Flexible and adaptive to changing priorities and workflows. + Compassionate and service oriented. + Bilingual (English and at least one additional language, as required). + Strong verbal and written communication skills. **PREFERRED QUALIFICATIONS:** + Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.16 - $30.39 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.