Key Account Specialist
| Verified Pay check_circle | Provided by the employer18USD - 22USD per year |
|---|---|
| Hours | Full-time |
| Location | Greensboro, North Carolina |
About this job
Job Description
GlobalConnect® is a consortium of independent food service companies providing corporate breakrooms, cafes, markets, vending, pantry and office coffee services. As an industry-leading technology company, our ecosystem offering spans payment hardware and software, loyalty programs, brand marketing, procurement, national account sales and other services that enable our affiliate member companies to provide state-of-the-art technology, flexible and healthy food choices, and consistent service to their corporate customers across the country. As the only fully integrated, wireless food service network that seamlessly functions across the North American continent, GlobalConnect® is rapidly growing in an $8 billion market in pursuit of its vision to dramatically improve breakroom service operations for the modern enterprise and its employees. For more information visit: usconnect.biz and globalconnect.biz
Job Title: Key Account Specialist
Department: Customer Service
Reports To: Client Services Supervisor
FLSA Status: Non-Exempt
The Customer Service representative contributes to the successful achievement of the organization’s mission and strategic initiatives by providing quality service to affiliates and consumers when in need of support.
Essential duties and responsibilities include the following:
- Receive and return phone calls and emails
- Manage processing & shipping of Marketing Materials
- Monitor Marketing Materials Inventory
- Reorder inventory as needed
- Provide Affiliate Services:
- Instant & Standard Promotions
- Card, Range, and Group loads
- Account Updates
- Refund requests
- Inform Affiliate of Kiosk/Vending Issues
- Assign USConnect Cards
- Enter Escalation Tickets via HubSpot
- Manage USConnect, My Market, My Vending Reward, and CAConnect cards
- Close accounts & process refunds
- Respond to HubSpot Request Form emails
- Manage & delete all inbox junk mail
- Maintain daily inventory logs for USConnect, My Market & My Vending Rewards, and CAConnect
- Maintain daily Refund spreadsheet
- Add & combine new cards to End User accounts
- Transfer balances
- Process Max Card limit increases
- Enter Charity enrollments
- Report & suspend lost cards
- Process Jira tickets for system issues, recurring load notifications, etc.
- Perform other duties as assigned
Relevant qualifications:
- High School diploma or equivalency is required. B.S. or Associates Degree preferred.
- Four (5) years customer service experience
- Spanish speeking a plus but not required.
This is an in person position at our Downtown Greensboro location
Background checks and drug screening are required.
We offer the following benefits:
- 100% paid Employee base plan Health Insurance, buyup plan available at a very low cost.
- Dependent Health
- Paid Vacations and Personal Time off.
- Health/Dental/Vision insurance
- Short and Long-Term Disability
- Basic and Supplemental Life Insurance
- 401(k)
- Critical Illness and Accident Insurance
- Tuition Reimbursement
- College Scholarship Program for children of employees
GlobalConnect is an equal opportunity employer. We are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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