Install Technician

Vested Networks strives to employ outstanding associates to join our growing team! We look for the below attributes:

• Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results.
• Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations.
• Competitive drive: Ability to deliver better value and quality than competitors.
• Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task.
• Extremely punctual and detail oriented, taking notes.
• Valid driver's license without restrictions.
• Excellent written and verbal communication skills.
• Organized and task oriented.
• Honest and places a high value on integrity.

What this role will look like:

• Installation Technicians
• Installation and Maintenance: Execute the installation and maintenance of business VoIP phone systems with a focus on accuracy and efficiency.
• Networking: Base understanding of Routing/Switching with a capacity to learn on your feet. Handle onsite cabling for VoIP equipment when needed
• Technical Training: Participate in training for the implementation of network equipment, learning on how to implement new networking equipment, including but not limited to Mikrotik, to ensure a thorough understanding of the systems.
• Out of Town: Out of town installs, sometimes resulting in back to back weeks away. Always returning by EOD Friday.
• Customer Support:
• Provide comprehensive training to customer office staff following successful system installation.
• Handle onsite cabling for VoIP equipment.
• Respond to support issues via phone and email through a ticketing system, ensuring timely resolutions.
• On-Call Support (Optional): Participate in the on-call rotation, providing second-line support for technicians currently on call.
• Network Configuration: Assist with the configuration and maintenance of networks for customers using Vested Networks routers.
• Collaboration and Improvement:
• Collaborate with colleagues by sharing ideas and contributing to team discussions.
• Contribute to operational improvements at Vested Networks through proactive engagement and support.

Benefits:

• 401(k) with employer matching
• Health (medical) insurance
• Paid Time Off
• Vision Insurance

Schedule:

• Day shift (May require after hours)
• Monday to Friday

Ability to Commute/Relocate:

• Lewisville, TX 75057 (Required)

Experience:

• Education in networking and troubleshooting is preferred and/or 2-3 years of experience with network and/or VOIP troubleshooting
• Comprehensive understanding of network services such as DNS, DHCP, Port Forwarding, etc.
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Ability to manage several projects simultaneously from design to implementation
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology
• Ability to thoroughly document and notate issues/resolutions performed throughout the troubleshooting process.
• Ability to answer phone calls and troubleshoot issues in a timely manner in a call center environment

License/Certification:

• Driver's License (Required)

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible