Collection Specialist Manager

JC Law is currently seeking a skilled and experienced Collection Specialist Manager to oversee and manage client accounts due and accounts receivable. The Collection Specialist Manager will lead a team of client account managers, developing strategies to enhance the recovery of outstanding payments while ensuring adherence to regulatory requirements. Key responsibilities include managing the collection process, mentoring staff, resolving complex account issues, generating performance reports, and collaborating with various departments to minimize delinquency.

Responsibilities:

- Team Leadership and Management: Mentor, train, and supervise a team of client account managers, overseeing their daily activities and performance.

- Strategy Development: Create and implement strategies to enhance collection rates, reduce outstanding accounts receivable, and optimize the overall collection process.

- Oversight of the Collection Process: Manage the collection of legal services rendered, monitor balances, and ensure timely payments through both inbound and outbound calls.

- Reporting and Analysis: Prepare and present regular reports to senior management on collection activities, account statuses, and key performance indicators (KPIs).

- Problem Resolution: Serve as an escalation point for account managers to address billing discrepancies and disputes for resolution.

- Client Relations: Maintain positive relationships with clients while resolving payment issues.

- Process Improvement: Continuously assess and enhance the efficiency of collection methods.

- Manage client files and achieve collection targets.

- Apply financial concepts to optimize collection processes.

- Maintain professionalism and excellent phone etiquette during client interactions.

If you have a passion for financial management and excel in a dynamic environment, we invite you to apply for the Collection Specialist Manager position at JC Law. Join us in delivering exceptional service and driving successful outcomes for our clients.