Customer Support Specialist 2

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Support Coordinator. In this role, you will be the key point of contact for spare parts inquiries, ensuring timely responses, smooth order processing, and effective delivery problem resolution. You will work closely with customers, suppliers, and internal teams to maintain high levels of service and operational efficiency.

Key Responsibilities:

• Coordinate responses to customer inquiries regarding spare parts requirements.

• Facilitate resolution of delivery-related issues and ensure timely communication.

• Collect, process, and manage supplier and/or customer data related to spare parts, provisioning products, or related services.

• Enter, track, and monitor customer material orders, delivery requirements, and returns.

• Collaborate with internal teams and external partners to meet customer expectations.

Required Qualifications:

• Approximately 2 years of experience in a customer-facing role.

• Strong organizational skills with the ability to manage multiple priorities.

• Excellent communication skills and comfort interacting with customers and all levels of management.

• Proficiency in Microsoft Excel and Outlook.

What We Offer:

• Opportunity to grow your career in a supportive, team-oriented environment.

• Exposure to both customer relations and supply chain processes.

• Competitive compensation and benefits package.

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.