Customer Service Represenative

About the Company:

Our client is a rapidly growing organization who are looking to add a Customer Service Specialist to their team. The company has enjoyed incredible success in the last few years' and are seeking a candidate with a similar background to join their team as they continue their expansion.

Reasons to Work Here:

• Strong medical / dental / vision
• Strong 401k
• Profit sharing
• Family run feel
• Salary is $60,000 - $65,000 a year.
• Office based role in Chicago

POSITION SUMMARY:

We are seeking a Customer Service Representative to join our team.

The ideal candidate will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

**Responsibilities:**

- Respond promptly to customer inquiries via phone, email, or in-person

- Handle and resolve customer complaints

- Provide pricing and delivery information

- Perform customer verifications

- Set up new customer accounts

- Process orders, forms, applications, and requests

- Maintain customer databases

- Perform data entry and maintain accurate records

- Generate sales leads

- Identify and assess customers' needs to achieve satisfaction

- Email monthly statements

- Answer calls

- Assist with AR

**Skills:**

The ideal candidate should possess the following skills:

- Proficiency in computer systems and databases

- Strong clerical skills

- Inventory management

- Experience with computerized systems for data collection and entry

- Typing proficiency for efficient data entry tasks

- Office administrative skills for managing customer accounts

- Answering phones

- Managing UPS/Fed Ex shipments

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Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service