Director of Outpatient Services - Behavioral Health - Now Hiring

The Director of Outpatient Services provides leadership and oversight for Partial Hospitalization Programs (PHPs), ensuring the delivery of high-quality, recovery-oriented behavioral health care. This role manages day-to-day operations, clinical and administrative staff, program compliance, quality improvement, and external partnerships across multiple sites.

Key Responsibilities

• Lead and manage all PHP operations across designated locations.
• Recruit, supervise, and support clinical and administrative staff, including graduate interns.
• Oversee interdisciplinary care teams to ensure integrated, patient-centered treatment.
• Ensure compliance with state, federal, and accreditation requirements (DMH, Joint Commission, CMS, managed care).
• Monitor billing practices and ensure fiscal accountability.
• Develop and maintain referral relationships with hospitals, schools, and community agencies.
• Drive program growth and quality improvement initiatives.

Qualifications

• Graduate degree in human services (MSW, MA, MS, PhD, EdD, or equivalent).
• Independent Massachusetts clinical licensure (LICSW preferred; LMHC acceptable).
• Minimum 5 years of progressive behavioral health leadership experience, with at least 3 years in PHP/IOP program management.
• Strong knowledge of regulatory and payer requirements.
• Demonstrated leadership, organizational, and communication skills.
• Commitment to trauma-informed, patient-centered care.

Preferred

• Experience in co-occurring mental health and substance use treatment.
• Familiarity with EHR systems and clinical documentation.
• Background in program development and expansion.