Customer Services Sales Support

Customer Service Representative – Manufacturing | On-Site in Camarillo, CA

For immediate consideration, please contact Theresa Delgado, AppleOne, Ventura.

**Seeking a candidate with customer service experience in a manufacturing environment****

Our client, a well-established manufacturer of customized products, is currently seeking a Customer Service Representative to join their team. This is a full-time, on-site role based in Camarillo, CA, ideal for someone with strong ERP experience, excellent math skills, and a background in medical manufacturing, biopharma, or similar industries. Key Responsibilities: Provide accurate product information, pricing, quotes, and delivery timelines. Process orders, quotes, returns, and exchanges efficiently. Respond to customer inquiries via phone, email, and chat with professionalism and empathy. Resolve customer complaints and concerns promptly and courteously. Coordinate with purchasing and production teams to track order status. Run daily open order reports and communicate updates to customers and sales reps. Maintain and update customer records in the ERP system, including resale certificates, W-9s, and other documentation. Collaborate with internal departments to resolve customer/order issues, including credit holds. Ensure drawings are approved before initiating quotes. Review bills of materials (BoMs) to confirm production capability and cost accuracy. Work with the sales team to ensure margin accuracy and gain approval when needed. Support pre- and post-sales activities and share upselling opportunities. Prepare reports, presentations, and documentation as needed. Stay informed on product features and participate in ongoing training. Share customer feedback to support continuous improvement. Participate in physical inventory processes.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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This company offers growth and a great group of people to work with.