Senior Support Developer

Key Responsibilities
    · Investigate, diagnose, and resolve complex application and system issues across multiple technologies (Java, Angular, .NET).
    · Analyze logs, APIs, and system integrations to identify root causes and deliver sustainable fixes.
    · Collaborate with development, QA, DevOps, and business teams to reproduce, troubleshoot, and resolve production and QA environment issues.
    · Review and learn existing codebases quickly to support multiple applications and modules.
    · Participate in code reviews and contribute to improving diagnostic and monitoring capabilities.
    · Create and maintain technical documentation and knowledge base articles for recurring issues.
    · Support release activities, configuration changes, and hotfix deployments as needed.
 

Required Skills & Qualifications
    · 5+ years of software development and application support experience.
    · Proficiency in Java, Angular (TypeScript), and .NET (C#) development.
    · Strong understanding of REST APIs, SQL databases, and modern debugging tools (Postman, Fiddler, log aggregators, IDE debuggers).
    · Experience analyzing logs, tracing through distributed systems, and debugging in multi-tier architectures.
    · Familiarity with CI/CD, version control (Git), and issue tracking systems (Jira).
    · Excellent analytical, diagnostic, and communication skills.
    · Proven ability to learn complex business domains and systems quickly.
    · Self-motivated and persistent in finding root causes and sustainable fixes.
 

Preferred Qualifications
    · Experience in insurance, financial services, or regulated industries.
    · Working knowledge of Spring Boot, Entity Framework, or Angular Material.
    · Exposure to microservices, MongoDB, or IIS / Tomcat environments.
    · Understanding of logging frameworks, profiling tools, or application performance monitoring.