Customer Service Collections Rep

Description Schedule: Per Diem (Sunday-Saturday flexible hours days, evenings and/or weekends) Main Function: + Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts. + Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program. + Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines. + Lives the CARES values and promotes the Thompson Way. Qualifications: + Associates Degree preferred. + 2 to 3 years of previous medical billing or collection experience is required. + Familiarity with collection practices. + Excellent public/patient relations and communication skills. + Skills in using computers, including Excel and Word required. + Skills in using web-based patient financial applications/systems. Pay Range: $18.73 - $23.00 Starting Pay: Based on Experience Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.