Cypress HCM Credit Collections Coordinator in El Segundo, CA | 1182622738

Verified Pay check_circle	$40-$42 per hour
Hours	Full-time
Location	El Segundo, California

Job Description

Credit Collections Coordinator

This is an exciting opportunity to join a growing global company in the medical equipment industry!

A credit and collection specialist must be self motivated and directed, and adept at establishing each days agenda, according to workflow and developing situations. The credit and collection specialist’s primary focus is to manage a portfolio of assigned accounts to ensure collection efforts are exhausted, and the accounts are firmly reconciled. This role is responsible for, but not limited to maximizing, cash collections and minimizing bad debt. This role shall meet and exceeded collection metrics and departmental objectives. This role requires interpersonal communication and organizational skills. This role must also be able to adapt to a fast-paced environment and high volume transactions.

Responsibilities:

Responsible and accountable for a portfolio of customer accounts by collecting an outstanding receivables. Minimize bad debt or write off by ensuring accounts are handled timely, appropriately, and per company policy.
Proactive contact and consist of follow up with customers on outstanding and past due balances.
Keeps accurate and up-to-date notes or documentation on all collection efforts.
Provides customer service regarding collection issues and disputes, customer refunds, maintenance of accounts for adjustments, account reconciliation, order holds and releases, and credit line increase needs.
Able to organize, prioritize, and manage multiple responsibilities in a high volume, fast-paced environment.
Research, reconcile, and resolve billing discrepancies by working with the appropriate billing areas and escalating to management as necessary
Utilize appropriate judgment in resolution of adjustments, disputes, unapplied payments, reconciliation, and placing accounts on hold due to payment delays or delinquency.
Escalate passive accounts as per the departmental calculation
Assist in preparing documentation for submission of customers to third-party agencies and/or write-offs.
Build and maintain strong working relationships with internal and external customers
Manage reports and analyze data pertaining to their portfolio
Participate in meetings, projects, process improvement initiatives, trainings, and other collection related tasks as identified by management.
Cross train with peers and leaders on customer portfolios for coverage purposes
Handle distribution of customer invoices and statement
Handle incoming and outgoing, phone calls and emails.

Qualifications:

Minimum 3 years collections experience
4 year Bachelor’s degree in Finance or Accounting or relevant experience in lieu of a degree
Experience with SAP or other ERP
Customer Service, negotiation skills, and attention to detail
Effective communication, organization, analytical, and problem solving skills
Proficient and Microsoft Office, particularly Excel, and inter-company software
Strong sense of urgency and customer centric mindset

Pay Rate: $40-$42/hour

Credit Collections Coordinator

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