Clinical - LTSS Service Care Coordinator - J01107 - Now Hiring

Remote - Looking for Candidates from San Antonio, TX. Not doing member visits, but team building exercises do occur occasionally and training. Issues with tech can be fixed in office as well.

Duration: 3 months, Contract to Hire
Schedule : 8am-5pm CST, Optional OT is available, not mandatory

Full time, may need to work sometimes past 5pm as older members or parents are home after 5pm, but can flex during day for this. Remote position, but we do meet in office every 2-3 months for meetings and team engagement activities. New hires may need to go to office for initial training.
Candidate Requirements Education/Certification Required: HS Diploma Preferred: Bachelor Licensure Required: n/a Preferred: n/a

• Years of experience required
• Best vs. average
• Performance indicators

Must haves: excellent customer service skills, strong computer skills, attention to detail, telephonic work, reliable internet connection

Nice to haves: bilingual

Disqualifiers: no experience working with Medicaid and special health care needs

Performance indicators: no metrics, candidates need to have good work ethic/time management/organization. There is a productivity log, but the tasks are very fluid.

Best vs. average: quick learner, engaged, asks valid questions, cares about quality of work, takes initiative, cares for members needs.

• Top 3 must-have hard skills
• Level of experience with each
• Stack-ranked by importance
• Candidate Review & Selection

1 Computer skills high level of exp, important (Microsoft Office) 2 Communication skills high level of exp, will be on telephonic majority of time 3 Decision-making skills be able gather information via probing to make decisions