Director of Systems Design and Administration

Company Description

The International Food Protection Training Institute (IFPTI) is seeking a Director of Systems Design and Administration. IFPTI is a 501(c)(3) non-profit organization based in Portage, Michigan. The Institute’s mission is to protect public health and the global food supply by building workforce capacity. IFPTI provides expertise to help government regulatory agencies and organizations around the globe build a professional workforce. For more information, please visit www.ifpti.org.

Position Summary

The Director of Systems Design leads the planning, design, and operation of web-based systems that provide simple, reliable, and user-friendly experiences. The position blends systems thinking, user experience design, and operational oversight to ensure organizational systems are accessible, integrated, and responsive to user needs.

This hands-on leadership role manages a small team responsible for system administration, learning platform operations, and user support. The Director also serves as the main contact for user assistance and continuous improvement until system demand supports additional staff.

Key Responsibilities

System Design and Oversight

•\tLead the design and enhancement of web-based systems that support user access, data management, and reporting.

•\tCoordinate with technical partners to ensure usability, reliability, and security.

•\tTranslate organizational needs into functional workflows and user-friendly designs.

User Experience and Support

•\tProvide user support and troubleshooting for system issues and requests.

•\tDevelop clear user guides, FAQs, and training resources.

•\tMonitor user feedback to identify improvements and streamline workflows.

Team Leadership

•\tSupervise a small team (approximately three staff) responsible for systems administration, learning management operations, and process support.

•\tSet priorities, provide direction, and foster collaboration across functions.

•\tLiaise with vendors, IT partners, and internal teams to maintain effective operations.

Continuous Improvement

•\tAssess system performance and recommend enhancements.

•\tResearch and propose tools or features that improve usability and efficiency.

•\tMaintain documentation and ensure consistency across all platforms.

Qualifications

•\tBachelor’s degree in Information Systems, Instructional Technology, or related field (Master’s preferred).

•\t5+ years of experience managing or supporting web-based systems or learning platforms.

•\tExperience leading small teams responsible for systems or LMS operations.

•\tUnderstanding of user-centered design and process improvement.

•\tStrong problem-solving, communication, and organizational skills.

•\tFamiliarity with accessibility standards preferred.

Ideal Candidate Profile

•\tA systems thinker who connects technology, users, and processes.

•\tCollaborative and hands-on leader who enjoys improving systems and helping users succeed.

•\tBalances practical operations with forward-looking system design.

Additional information

Physical Factors/Working Conditions:

Work is generally performed virtually with standard office equipment available. Employee will need to provide a dedicated private workspace including the high-speed internet. Work is generally sedentary in nature, but may require standing, walking, and light lifting. Included is exposure to a wide range of travel conditions (walking, lifting, driving, riding in vehicles, hotel stays, weather conditions).

This job description identifies the primary duties or responsibilities that are required. Employees will be expected to complete other related duties as assigned.

If you feel this position may be a good fit for your skills, interests, and experience, please submit your resume and a cover letter including your salary expectations. Please complete all fields in the application as partial submissions will delay the process.