Bilingual Support Desk Analyst

Job Summary:

Our client is seeking a Bilingual Support Desk Analyst to join their team! This position is located in Miami, Florida.

Duties:

• Provide staff with IT related support in person, via email, chat, remote control, and phone
• Perform provisioning, deployment, and support of computers, accessories, and mobile devices
• Participate in our Configuration and Asset Management processes to ensure computers are well managed throughout their lifecycle
• Participate in support coverage during business hours as well as after-hours
• Participate in desk moves, computer and software deployments, and support team projects
• Monitor the IT Support ticket queue and ensure all requests for service are handled in a timely basis while maintaining a high level of customer satisfaction
• Create documentation to be published in a variety of formats that will assist users
• Work as a team member in coordination with IT Support Team

Desired Skills/Experience:

• 1+ years minimum Support Desk experience or equivalent experience preferred
• Competency in supporting the Microsoft Office suite
• Ability to troubleshoot, research, and resolve challenging technical issues
• Have working knowledge of IT networking technologies
• Ability to create and maintain documentation that can be used by others
• Must demonstrate a high level of professionalism when working with the user base, up to and including C-level executives
• Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
• Detailed understanding of the Windows operating systems 10 and iOS devices from a detailed support level
• Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
• Capable of self-managing assignments with little supervision
• Ability to complete tasks on-time, and report conflicting priorities
• Must have the desire and motivation to help people in a courteous, efficient, effective manner, even when working in difficult situations against tight deadlines
• Must be able to communicate technical support information clearly and effectively to non-technical staff verbally over the phone, in person, and in written form

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $21.00 and $30.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.