Guest Support

PURPOSE

The primary commitment of the Support Team Member is to provide an EXCEPTIONAL experience for our Guests. This experience will leave the guests craving to return soon and share their excitement (food shots and selfies are preferred). Achieving this means you must embrace the Hideaway Way, excel in the Hideaway Service Standards, have superior menu knowledge, continuously enhance the Guest environment, and present yourself in a professional yet fun way.

RESPONSIBILITIES

Embrace and Internalize THE WAY.

Fanatic execution of the Hideaway Service Standards and Steps of Service to every Guest.

Sincerely welcome and thank every Guest, creating a warm and inviting atmosphere.

Obsessively maintain a clean and safe environment for the Guest and Team Members.

Quickly answer the phone and handle calls in a professional and appreciative manner.

Vigorously protect the financial interests of the Guests and Hideaway Pizza.

Always create a FUN environment.

REQUIREMENTS

• Must be 16 years or older.
• Have and maintain required licenses: Food Handlers.
• Work a varied schedule, including shifts, days, holidays, doubles, positions, and events.
• Follow all policies and procedures outlined in the employee handbook and job-specific training guides.
• Meet physical requirements as dictated by the job, standing (8 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping.

LANGUAGE

English (required)

WORK AUTHORIZATION

United States (required)