IT Support & Systems Coordinator - Full-time

IT Support & Systems Coordinator

📍 Indianapolis, IN | Bath & Cabinet Experts

Keep Our Team Connected & Powered Up

Are you a hands-on IT professional who loves solving problems, supporting people, and keeping operations running smoothly?

Bath & Cabinet Experts is looking for an IT Support & Systems Coordinator to be the go-to resource for everything technology — from employee support to device setup and system coordination.

You’ll play a key role in helping our team work efficiently across offices, showrooms, and field locations, ensuring every user and device is ready to perform.

💡 To learn more about career opportunities at Bath Experts, click

What You’ll Do

• Support the Team: Serve as the first point of contact for employee IT issues (hardware, software, and connectivity).
• Manage Devices: Oversee the full lifecycle of end-user equipment — from setup and configuration to deployment, decommissioning, and asset tracking.
• Coordinate Onboarding: Ensure new hires are equipped with the right devices and access from day one, partnering closely with HR and Recruiting.
• Collaborate with Our MSP Provider: Assign, triage, and escalate tickets, monitor SLA performance, and keep communication flowing between users and vendors.
• Enhance Systems: Help implement new software, refresh hardware, and support company-wide technology projects.
• Document & Improve: Maintain IT processes, support guides, and device standards while identifying ways to make them better.
• Protect Data: Uphold IT security standards and maintain confidentiality at all times.
  

What We’re Looking For

• 3+ years of IT support, help desk, or device management experience.
• Hands-on experience with Windows, macOS, and iPadOS.
• Experience partnering with a Managed Service Provider (MSP) or IT vendor.
• Strong troubleshooting skills and a customer-service mindset.
• Familiarity with asset tracking tools (like Sortly) and onboarding workflows.
• Excellent communication and organization skills.
• A proactive, adaptable problem-solver who takes ownership and gets things done.
  

Why Bath & Cabinet Experts?

• Top Workplace Winner (2023–2025) in multiple markets.
• Fast-growing company and expanding IT department with room to grow.
• People-first culture grounded in our core values — Professionalism, Integrity, Accountability, Adaptability, and Enterprising spirit.
• Over 2,000 five-star reviews and $200,000+ donated to local charities — we’re as proud of our impact as we are of our products.
• Competitive pay, full benefits, and a collaborative team that celebrates innovation and continuous improvement.

✨ Join us and help power the technology behind a Top Workplace that’s growing fast.