Account Manager - Full-time

At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we’ve been doing just that for more than a decade, empowering millions of people to grow, learn, and thrive through technology that’s both powerful and affordable. 

We're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 11+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations). 

Our success is built on a team that believes that work should matter — not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.

We are searching for an Account Manager who will be responsible for managing and growing existing customer relationships within Epignosis. In this role, you will act as the primary point of contact for TalentLMS Enterprise clients, ensuring customer success, retention, and identifying upsell opportunities. You will also collaborate closely with internal teams to deliver solutions that maximize the value customers derive from the TalentLMS platform.

So, if starting your career at a fast-growing software company excites you, we would really like to meet you!

Responsibilities

As an Account Manager, you will be:

• Managing a portfolio of customers, advising customers on best practices and ensuring satisfaction and product adoption.
• Conducting regular check-ins with clients to assess needs and opportunities for growth.
• Identifying and executing expansion opportunities, including upselling and cross-selling.
• Identifying churn signs and activating a churn prevention process.
• Monitoring and analyzing customer usage data to address risks and opportunities.
• Ensuring timely renewals by driving value and engagement with the platform.
• Managing issues related to billing and subscription.
• Maintaining accurate records in CRM system and reporting on customer health and pipeline activities.
• Acting as the primary liaison between customers and internal teams (Product, Marketing and Sales).
• Being the main point of contact and escalation, collecting feedback from customers regarding new feature and improvement suggestions.
• Enabling creation of case studies and reviews.

Requirements

To be successful in this role as an Account Manager, you should have:

• Bachelor’s degree or higher.
• Fluency in English.
• Experience working in a technology-driven environment; comfortable with technology.
• Prior experience in customer-facing roles.
• Excellent communication skills and a positive, professional demeanor.
• Strong organizational skills, with the ability to prioritize, multitask, and manage time effectively.
• Collaborative mindset and genuine commitment to delivering high-quality work.

Bonus points

• Familiarity with Salesforce or similar CRM platforms.
• Fluency in one or more additional languages.

Benefits

We've built a workplace where people can do the best work of their careers. Here's how we support that:

• Competitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.
• Stock options for everyone. Build software that empowers millions of learners worldwide, and own a piece of what you're creating. All team members can become shareholders, and these options have already changed lives.
• Your health is covered in more ways than one. Private health coverage for every team member, access to a nutritionist, and our in-house blood bank — all part of our health and wellness support.
• Comprehensive family support. We’re proud of our progressive family policy, one of the most generous in Greece.
• Daily meals and food allowance. Breakfast and catered lunch at our offices, plus a monthly meal allowance you control.
• Commute covered. OASA transport card or parking space near the office, whichever works for your commute.
• Hybrid work. Work from home and from our modern office in the heart of Athens.
• Employee Advisory Board. You have real input into company strategy through structured advisory sessions. Not common, but we think it should be.
• Learning budget for your growth. Coaching sessions, conferences, university degrees, creative pursuits — we fund it. Continuous learning is our mission and that includes you.
• Part of the Starttech Ventures ecosystem. Access to learning and collaboration across a portfolio of SaaS companies, with resources that support long-term growth.

Ready to grow your career while helping millions of people learn? Join us.