Remote Bilingual Customer Service Representative $15-$16/hr.

Bilingual Call Center Customer Service Representatives (CSRs)

 Location: Remote 
  Type: Temp to Perm
  Pay Rate:

• $15.00/hr. - Haitian Creole and Spanish - no differential
• $16.00/hr. - Bengali, Asian dialects (Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou) and Russian
   Candidates must be able to read, write, and speak fluently in English and their designated second language.

Work Schedule

• Monday-Friday, 8:00 AM - 8:00 PM EST
• Saturday, 10:00 AM - 6:00 PM EST
   (Some Saturday work required)

Bring Your Own Device (BYOD) Requirements

• Operating Systems: Windows 10 or MacOS Catalina (10.15) and above (up to MacOS 12.5 or newer)
• Headset: USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not permitted)
• Internet:
• • Minimum 25 Mbps download (single user) / 50 Mbps (shared connection)
  • Minimum 5 Mbps upload speed (10 Mbps preferred)
  • Must use a direct Category 5 (Ethernet) connection to router (no mobile hotspots)
• Chromebooks not permitted

Key Responsibilities

1. Respond to incoming enrollment service calls and provide accurate information or mail requested materials.
2. Educate clients on managed care options and assist in health plan selection.
3. Process client enrollment and disenrollment requests, ensuring accuracy and completeness.
4. Maintain thorough knowledge of the New York Medicaid CHOICE Project.
5. Escalate issues or complex concerns to the Central Operations Supervisor as needed.
6. Support managed care education and enrollment during high call volumes.
7. Perform other duties as assigned by Call Center Supervisor or Management.

General Requirements

• Customer Service Focus: Demonstrated ability to deliver professional, empathetic, and accurate service.
• Learning Agility: Must quickly absorb and apply program knowledge during the training period.
• Technical Skills: Proficient computer and typing skills required; ability to multitask across applications.
• Reliability: Consistent attendance and punctuality are essential due to high call volume.
• Teamwork & Attitude: Positive, solution-oriented approach with strong collaboration skills.
• Experience:
• • Minimum 2 years of customer service or human services experience (call center preferred).
  • Experience serving the public or assisting diverse populations is strongly preferred.
• Communication Skills: Clear, courteous, and professional verbal and written communication abilities.

Education

• High school diploma or equivalent required.