Sales Appointment Setter

Inbound Call Specialist – Comfort Windows & Doors

Comfort Windows & Doors is seeking a motivated, customer-focused professional to join our team as an Inbound Call Specialist. In this role, you’ll be the first point of contact for homeowners across Upstate New York who are considering our home improvement services. Your goal is to provide a positive first impression, answer questions about our products and services, and schedule appointments for our sales representatives.

Schedule: Monday–Friday, 10:30 AM – 7:00 PM

• Answer and manage a high volume of inbound calls from prospective customers.

• Understand customer needs and schedule free in-home or showroom appointments for product demonstrations.

• Accurately enter customer information into our system.

• Participate in ongoing training to stay up to date on Comfort’s products, promotions, and systems.

• Conduct occasional outbound follow-up calls from leads generated by advertisements, events, and home shows.

• Provide receptionist support as needed, including greeting walk-in customers, answering calls, and handling mail.

• Minimum of 2 years’ experience in inside sales and/or customer service (preferred).

• Strong phone presence with excellent communication and listening skills.

• Ability to thrive in a fast-paced environment while staying organized and detail-oriented.

• Proficient in Microsoft Word, Excel, and Outlook.

• Bilingual (Spanish/English) a plus.

• Competitive hourly pay.

• Comprehensive benefits package, medical, dental, and vision insurance.

• 401(k) with dollar-for-dollar match up to 4%.

• Free $10,000 life insurance policy.

• Generous paid holidays, vacation, and sick time.

• Career advancement opportunities with a trusted leader in home improvement.