Admin Assistant

Position Summary:

The Lead Administrative Assistant at the front desk is responsible for overseeing daily front office operations while providing exceptional customer service to clients, visitors, and internal staff. This role combines receptionist duties with administrative support and leadership responsibilities, ensuring smooth and professional functioning of the front desk area.

Key Responsibilities:

Front Desk & Reception Duties:

• Greet and assist visitors, clients, and staff professionally and courteously.
• Answer, screen, and route phone calls and emails.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain a clean and welcoming reception area.

Administrative Support:

• Provide general administrative and clerical support (e.g., copying, faxing, filing, data entry).
• Schedule meetings, appointments, and conference room bookings.
• Assist with document preparation and report generation.
• Maintain and order office supplies and inventory.

Leadership & Oversight:

• Supervise and mentor junior front desk or administrative staff.
• Coordinate front desk coverage and scheduling.
• Implement and uphold office protocols and procedures.
• Act as a point of contact between departments and front desk operations.

Coordination & Communication:

• Serve as a liaison between visitors, vendors, and internal teams.
• Help coordinate office events, meetings, and staff communications.
• Support onboarding and orientation of new staff and visitors.

Qualifications:

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional appearance and demeanor.
• Ability to handle confidential information with discretion.

Working Conditions:

• Typical office environment.
• Must be able to sit, stand, and use a computer for extended periods.
• Occasional lifting of supplies up to 25 lbs.