Member Services Associate

Job Title: Member Service Advocate

Location: Lehi, UT Hybrid

Job Type: 3 Months (Possibility of being Permanent)

Pay Rate: 19.37/hr on W2

Shift: Part-Time (Multiple shifts)

(On-site Monday/Tuesday, remote the rest of the week)

Schedules:

• 9-2pm (22.5 hours)
• 10-3 pm (22.5 hours)
• 11-4 pm (22.5 hours)

Job Description:

This is a temporary Member Advocate Contractor to join our Customer Experience team in Lehi, UT. You will be joining us for the most critical time of the year. as new health plans launch, our members are actively engaging with their benefits. Your primary responsibility will be to ensure a seamless and exceptional experience for them during this peak period.

Responsibilities:

• Get an introduction into health insurance, benefits, and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate an office culture that aligns with Client values and incorporates the outstanding aspects of the team
• Reporting to a Team Lead, this will be an essential role

Your skills include:

• Have a desire to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high-volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

• 1+ years of experience in a fast paced work environment
• 1+ years' experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or associate degree

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.