Intake Case Worker

Intake Case Worker: is responsible for providing administrative support to the WCCH employees and providing additional support to patients through follow-up and medical and financial referrals as needed.

Essential Duties and Responsibilities: Duties include, but not limited:

• Screens patients for financial eligibility and refers them to other community agencies specialists, or other medical facilities, and arranges patient transportation as needed.
• Qualifies new patients for care according to the financial sliding fee schedule and insurance coverage.
• Contacts patients to update current patient financial status according to financial sliding fee schedule discounts and develop payment plans.
• Qualifies new obstetrics patients to begin care. Refers patients to programs available including the Supplemental Nutrition Program for Women, Infants, and Children (WIC) and Medicaid.
• Makes Medicaid referrals and assists with aid on payment.
• Refers patients for care through any dental grants.
• Works with Outreach Assistance Worker to coordinate community services for high-risk patients, non-compliant patients or patients with disabilities, or phone calls to the patients and/or Child Protection Services.
• Creates daily reports on new patients, insurance types, obstetrics, sliding fees and referrals made to outside specialists.
• Creates reports and completes follow-up on child protection cases.
• Schedules follow-up appointments with providers for recent emergency room visits and hospital admissions. Obtains records for the providers.
• Communicates with local hospitals to establish care for newborns.
• Participates on the Employee Risk Management Team.
• Provides patient check out and schedules follow-up appointments for patients.
• Acts as the back-up for the front office Medical Clerks as needed.
• Performs various clerical duties, including updating patient data and charts, and documenting and copying patient records.
• Attends staff meetings and conferences as required.

No supervisory responsibilities.

Monday-Friday 8:00 am- 5:00 pm

Paid vacation, sick, personal days, federal holidays.

Education and/or Experience: High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience. Previous insurance claims experience is desired. Previous clerical and/or administrative experience working in a health-related environment is desired

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