Help Desk Technician

First point of contact for IT Service Desk support.

Contract 12+ months position.

Pay Rate: $19/h-$21/h

Columbus, OH

• Large company within the Financial Industry is seeking a IT Service Desk support with experience!
• • Answer and log incoming calls.
  • Troubleshoot and resolve enterprise software/hardware issues using knowledge base tools and expertise.
  • Document incidents accurately and escalate when necessary.
  • Provide timely resolutions with a focus on first call resolution.
  • Maintain professionalism, empathy, and urgency in all interactions.
• Environment: Fast-paced, 24/7 support setting, including evenings, weekends, and holidays.
• Skills & Qualities:
• • Strong customer service and communication skills.
  • Ability to diagnose and resolve technical problems quickly.
  • Attention to detail, follow-through, and teamwork.
  • Composure under pressure and in difficult situations.
• Experience & Education:
• • 2–5 years relevant experience (technical support)..
• Other Requirements:
• • Self-motivated and able to work independently.
  • Willingness to work variable shifts.