Customer Care Representative - Order Entry

Job Title: Customer Care Representative
Location: Lenexa, KS
Schedule: Full-Time
Pay: $20.56 – $22.00 per hour
Job Type: Temp to permanent

Overview:
We’re seeking a detail-oriented and customer-focused professional to join our team as a Customer Care Representative. In this role, you’ll handle customer inquiries via phone and email, manage orders, and ensure a seamless customer experience from start to finish.

Key Responsibilities:

Respond promptly to customer questions via phone and email
Process orders, returns, and credits accurately
Check inventory, order status, and shipment tracking
Provide product information and pricing
Resolve customer issues efficiently and escalate as needed
Support internal teams and maintain accurate records in the system

Qualifications:

High school diploma or equivalent
3+ years of customer service or order management experience
Strong communication and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience using ERP or CRM systems preferred
AS400 experience is a plus

Benefits upon eligibility:
Competitive hourly pay
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Performance-based bonus opportunities

Join a supportive team that values professionalism, reliability, and exceptional customer care. Apply today to start your career with a company that puts people first.