German Customer Service for Electronics Company - Athens - Work For MCG

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Customer Service Representatives for an Electronics Company based in Athens. If you are passionate about electronics and technology while delivering exceptional customer service, we invite you to join our dynamic team at MCG! In this role, you will assist German-speaking customers with their inquiries and provide top-notch support for electronic products and services.

Key Responsibilities

• Handle customer inquiries related to electronic products, technical support, and warranty services via phone, email, and chat in German.
• Provide clear and accurate information on product specifications, features, and usability.
• Assist customers with troubleshooting issues and guide them through basic repairs or setup procedures.
• Resolve customer complaints efficiently to ensure satisfaction and a positive experience.
• Document customer interactions accurately within the CRM system.
• Collaborate with the technical support and sales teams to enhance customer experience.
• Stay updated on product developments and industry trends to provide informed assistance.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, particularly in the electronics sector, is preferred.
• Strong communication skills and a customer-centric approach.
• Ability to troubleshoot problems effectively and work collaboratively with teams.
• Detail-oriented with strong organizational skills to manage multiple inquiries.
• Familiarity with using CRM systems and basic computer applications.
• Willingness to work flexible hours, including possible weekends, as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...