Bilingual Janitorial Area Manger (English/Spanish)

JAN-PRO Franchise Development of Greater Cincinnati/Dayton


10250 Alliance Road, Suite 210, Blue Ash, OH  45242



• Must have a MINIMUM of 4 years in janitorial operations and customer service experience.

• Do you have proficient bilingual speaking and writing capabilities (English/Spanish)? 

• Are you ready to stop cleaning and spend your time on customer service & coaching/developing others?

• Would you prefer to work regular daytime hours instead of nights & weekends?


If so, this may be the right opportunity for you!!!


JAN-PRO Franchise Development of Greater Cincinnati/Dayton is conducting a search for a bilingual Franchise Business Consultant within the Dayton area.


In this full-time role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through on-site Brand Standard Audits, prompt customer follow-up, and serving as a business coach and mentor to our JAN-PRO Cleaning & Disinfecting Certified Business Owners, you will support their efforts to provide the highest quality commercial cleaning in the industry, while achieving 98% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks.


Integrity, resilience, positivity, and a collaborative, problem-solving approach are requirements of this position.  As a result of having these skills, the business consultant will enjoy achievable performance bonuses and various opportunities to advance a career in a fun and friendly environment - all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected franchise company.


About JAN-PRO Franchise Development of Greater Cincinnati/Dayton: 


We support a global leader in commercial cleaning services, JAN-PRO Cleaning & Disinfecting, with administrative and marketing services. In 2023, Entrepreneur Magazine recognized JAN-PRO Cleaning & Disinfecting as the #1 commercial cleaning franchise for the 15th consecutive year and honored with a 98% retention rate of clients who remain with us month after month. Our primary work is assisting entrepreneurs start & build their own business in a fast-growing industry.


 


Job details



• Pay  


• On target first year compensation of $55,000-$65,000 (includes base salary plus performance bonuses).    


• Location




• 10250 Alliance Road, Suite 210, Blue Ash, OH  45242




• Benefits


• Medical/Dental/Vision HRA Program

• Retirement Plan

• Retirement Plan matching

• Company vehicle, gas card  

• Company provided computer, tablet and cell phone 

• Paid vacation plus paid holidays 



WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT: 



• Develop a beneficial business relationship with all Certified Business Owners in assigned area.

• Audit accounts against our brand standards on a regular schedule. 

• Quickly identify performance success or issues through ‘proactive’ site visits and effectively communicate to franchisees for resolution to aid with their account retention.

• Identify additional special service opportunities to assist in increasing franchisee revenue. 

• Facilitate communication between the Certified Business Owners and their customers, when needed. 

• Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.

• Provide on-call support, as necessary.

• Schedule meetings with franchisees to conduct business planning sessions.

• Complete and maintain accurate documentation of franchisee and client records.

• Support franchisees with onboarding and offboarding customers.   

• Recommend solutions to retain franchise owners’ customers. 

• Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand. 

• Provide business and technical training skills (Ex: strip and wax, carpet extraction, buffing etc.)  

• Timely completion and documentation of administrative tasks.  


YOU’LL BE A GREAT FIT IF YOU HAVE: 



• MINIMUM of 4 years in janitorial operations and customer service experience.

• Having technical skills to strip and wax floors, carpet extraction and floor buffing is a PLUS!

• MUST have proficient bilingual speaking and writing capabilities (Spanish). 

• Ability to multi-task and keep composure in a fast-paced work environment. 

• Effective time management skills.

• Consistent follow-through on commitments. 

• Ability to handle difficult situations and conversations.

• Excellent written and verbal (English) communication skills.

• Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations. 

• Professional appearance, demeanor, and communication skills.

• Ability to work with sensitive information in a confidential environment.

• Experience cleaning schools, dealerships or medical facilities is a plus.


Equal Employment Opportunity at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: JAN-PRO Franchise Development of Greater Cincinnati/Dayton is committed to equal employment opportunities regardless of any protected characteristic and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Ethics at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Apply today to learn more about our culture and set of values.


 To learn more about our business model, visit here: