Supervisor - Operations (EMT)

Job Title: 

Operations Supervisor (EMT)​

Job Category: 

Operations 

Department/Group: 

Operations 

Position Type: 

Leadership 

Location: 

Jonesboro, AR 

Travel Required: 

Occasional- All Medic One Stations (AR, MO) 

Salary Range: 

$27-$30​

HR Contact: 

Chief People Officer 

Job Description 

Description 

In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. 

Role and Responsibilities  

• Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages. 
• Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls. 
• Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms. 
• Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests.
• Available to respond to ALS upgrades if applicable
• Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously. 
• Provide on-the-ground support and decision-making to mitigate operational issues during emergencies. 
• Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details. 
• Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions. 
• Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems). 
• Troubleshoot common issues with the equipment, escalating complex techni