Customer Experience Representative

Vested Networks strives to employ outstanding associates to join our growing team! We look for the below attributes:

• Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results.
• Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations.
• Competitive drive: Ability to deliver better value and quality than competitors.
• Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task.
• Extremely punctual and detail oriented.
• Valid driver's license without restrictions.
• Excellent written and verbal communication skills.
• Organized and task oriented.
• Honest and places a high value on integrity.

What this role will look like:

Effective Customer Support

• Reach out to new and existing customer accounts to ensure satisfaction with services, address any concerns, and assist with requested changes during follow-ups.
• Scheduling qualified appointments with prospective clients.
• Support the add-on process for unassigned customers or assist assigned reps as needed. Ensure smooth progression through the pipeline, create service tickets for equipment programming, shipment, or delivery.
• Assist the sales team in closing deals, make individual sales efforts when time allows, and participate in referral-based or individual sales opportunities.
• Maintain accurate and up-to-date customer records in HubSpot and Google Drive according to standards set by leadership. Perform other administrative duties as needed.
• Perform other administrative duties as assigned and needed.
• Proactively pursue account renewals for customers not assigned to other reps through calls, on-site visits, and regular follow-ups.
• Set a minimum of 8 customer follow-up/check-in appointments weekly and contact a minimum of 150 customers per day.

Team Member Contribution

• Assist Colleagues where appropriate by sharing ideas and collaboration.
• Contribute to the Improvement of Operations at Vested Networks.

Experience:

• High school diploma or GED required.
• Strong computer skills and proficiency with office software, CRM systems (e.g., HubSpot), and Google Drive.
• Comfortable with office equipment such as printers, copiers, and other publishing or document-handling tools.
• Experience using multi-line phone systems and managing customer communications.
• Previous customer service or sales support experience preferred.

License/Certification:

• Driver's License (Required)

Work Location:

• One location

Company's website:

• www.vestednetworks.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No