Shift Leader

The Manager at Tropical Smoothie Cafe is responsible for overseeing both front of house (FOH) and back of house (BOH) operations, ensuring excellent guest experiences, safety, and product quality. This role involves significant managerial duties, including hiring, training, and managing team members, while also participating in cooking functions.

Responsibilities

• Deliver unparalleled hospitality to each customer and ensure customer satisfaction.
• Interact with crew members and customers using 'Tropitude'.
• Complete Cafe Basics, Certified Trainer, and Crew Leader Training Programs. and maintain current on all training.
• Manage daily functions of the cafe including prepping product, making food and smoothies, and serving customers.
• Lead and coach staff during shift.
• Manage the brand experience, including hospitality, quality control, and speed of service.
• Ensure all safety and security policies are followed.
• Monitor sales growth and cost control to maximize profitability.
• Manage labor to ensure proper staffing levels.
• Manage inventory and par levels.
• Ensure equipment is operable to execute brand standards.
• Drive ServSafe compliance and proper food handling procedures.

Requirements

• ServSafe certification required.
• Strong in driving operational execution in both FOH and BOH.
• Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

Nice-to-haves

• Previous experience in management 

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 16 years or older
• Food Service license/certification: ServSafe Manager Certification
• Restaurant back of house skills: general food prep
• Restaurant back of house skills: safe food handling
• Restaurant front of house skills: serving in fast casual
• Restaurant front of house skills: drive thru
• Able to stand for duration of shift
• Able to comfortably lift 30 lbs
• Available to work: early morning
• Available to work: weekends
• Available to work: weekdays