Foreign Trade Zone (FTZ) Specialist / Customer Service Representative

Position Summary:

The FTZ Specialist / Customer Service Representative (CSR) is responsible for supporting daily

operations within the Foreign Trade Zone (FTZ) and serving as a key liaison between customers,

U.S. Customs, and internal teams. This role ensures compliance with all FTZ regulations and

company procedures while delivering exceptional customer service and operational accuracy.

Key Responsibilities:

FTZ Operations Compliance:

 Coordinate and monitor daily FTZ transactions including admissions, exports, inventory

adjustments, and status changes.

 Ensure compliance with U.S. Customs and Border Protection (CBP) regulations and FTZ

Board requirements.

 Maintain and reconcile FTZ inventory through approved WMS/FTZ systems (e.g., MCL, SAP,

or equivalent).

 Prepare and submit required CBP documentation (e.g., CBP Forms 214, 216, 7512) accurately

and on time.

 Support internal and external audits by maintaining organized records and documentation.

 Assist with FTZ activation changes, annual reports, and ongoing process improvements.

Customer Service Account Support:

 Serve as the primary contact for assigned customers, providing prompt and professional

communication.

 Coordinate inbound and outbound shipments, working closely with carriers, brokers, and

warehouse teams.

 Manage customer requests, order status updates, and issue resolution with accuracy and

urgency.

 Generate and distribute routine reports such as inventory balances, shipment summaries, and

compliance metrics.

Collaboration Continuous Improvement:

 Partner with internal teams (Operations, IT, Compliance, Accounting) to streamline FTZ

processes and ensure accuracy.

 Identify opportunities to enhance efficiency, compliance, and customer satisfaction.

 Participate in training and cross-functional meetings to stay current with regulatory and

operational changes.

Qualifications:

Education Experience:

 Associate or Bachelor’s degree preferred (Business, Supply Chain, Logistics, or related field).

 2+ years of experience in Foreign Trade Zone operations, import/export compliance, or

logistics customer service.

 Working knowledge of CBP regulations, FTZ procedures, and related documentation.

Skills Competencies:

 Strong attention to detail and organizational skills.

 Excellent written and verbal communication abilities.

 Proficient in Microsoft Office Suite and warehouse management systems (WMS).

 Ability to manage multiple priorities in a fast-paced environment.

 Problem-solving mindset with a commitment to compliance and customer satisfaction.

Preferred Qualifications:

 Prior experience working in an activated FTZ environment.

 Familiarity with CBP ACE and Automated Export System (AES).

 Certification in customs compliance or logistics (e.g., NCBFAA, CSCMP) is a plus.

Work Environment:

This position operates in a professional office and warehouse environment. Occasional travel or

extended hours may be required to support operational needs or audits.