IT Service Delivery Lead (ACTR)

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring an IT Service Delivery Lead to support NSWC Crane. The ideal candidate will have a variety of experience providing Information Assurance and Cybersecurity solutions for customers across the DoD. This position is located 100% onsite in Crane, Indiana.

Job Details:

• The Service Delivery Lead will be responsible for leading the ACTR Team, which includes staff oversight and management, schedule management, ticket tracking, assignment of tasks, and task follow-up.
• Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, upcoming mobile device refresh, SIPR Kiosk Refresh, and facility SIPR capability expansion.
• Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests.
• Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email
• Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
• Maintains logs and other documentation for analyses. 
• Provides support with Flank Speed questions and troubleshoots problems
• Delegate tasks and set deadlines
• Oversee day to day operations
• Monitor team performance and report on metrics

Requirements

Required Skills:

• Five (5) years of full-time professional experience leading Service Desk, Service Delivery, or Tier 1-2 Technical Teams

• CompTIA Security + or equivalent
• Active Secret Clearance

Preferred Skills:

• Computing Environment Certification
• Microsoft 365 experience is preferred; Flank Speed experience
• Mobile device experience
• Asset Management experience
• Tier 1 helpdesk experience

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

* Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $80,000.00 to $100,000.00 annually.