Guest Services Supervisor - Full-time

Location Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match. Job Description To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs. Our team members enjoy a wealth of benefits and perks, including: + Comprehensive healthcare coverage with options for medical, dental, and vision plans. + Paid time off for relaxation and rejuvenation. + Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). + A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. + Complementary Golf, Skiing and Riding. + Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities. + Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services. Join us and thrive in an environment where your well-being is valued and supported. Responsibilities + Maintain the Activity Concierge Desk as the information hub for guests of the resort + Assist in creating and implementing an ongoing training program that will include experiencing Resort dining outlets and activities + Implement MOS training monthly to ensure our associates are delivering the best guest experience possible + Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc. + Create staff schedules and maintain payroll based on occupancy + Administer the departments payroll + Maintain communication with all departments at the Resort + Assure coverage of the Activity Concierge Desk at all times + Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.) + Maintain a library of regional information (i.e. directions, dining options, etc.) + Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information Qualifications + High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education. + Must have excellent interpersonal skills. + Must provide excellent service to internal and external customers. + Must have excellent oral and written communication skills. + Must be attentive to detail. + Must have excellent computer skills. + Must be pleasant and friendly. + Must be available to work flexible hours to include nights, weekends, and holidays. + Candidate must be able to successfully pass a pre-employment drug screening. + Must have a valid driver's license and an excellent driving record. + Must be available for scheduling based on business demands to include nights, weekends, and holidays. Omni Hotels and Resorts is an equal opportunity employer. Job LocationsUS-NH-Bretton Woods Posted Date2 weeks ago(11/13/2025 10:34 AM) Requisition ID 2025-129496 # of Openings 1 Category (Portal Searching) Front Office Operations