Collections Analyst

At CooperVision, a division of CooperCompanies (COO), we're driven by a unifying purpose to help people to experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

Scope:

The Collections Analyst is responsible for assisting with the collection of outstanding accounts receivable balances from key accounts and high-value customers in North America. This role involves in optimizing the collections process, detailed reporting and communication with leadership, direct communication with customers with a proactive account management to enhance cash flow and reduce aged items. The analyst will collaborate closely with internal stakeholders and external customers to resolve issues, ensure timely payment, support process improvements and support strategic initiatives. The ideal candidate is detail-oriented, persistent, resilient and customer-focused, with strong negotiation and communication skills. The Collections Analyst is a team player who supports management with department and/or Finance objectives, projects, audit compliance, and ad-hoc reporting.

Job Summary:

Collaborate with our largest, highest revenue customer accounts, Sales team and leadership to ensure timely payments and customer experience excellence. Liaison to customer accounts for billing inquiries and focal point for collections related activities. Support reconciliation of complex transactions in the accounts receivables, perform collection management processes and reporting to internal and external customers. Communicates and maintains customer focused, collaborative rapport with assigned accounts. Involved in analysis associated with establishing customer lines of credit. Provides analysis and recommendations to management and stakeholders so they can make informed business decisions. Support Order to Cash (OTC) processes improvements and participates in systems and ad hoc projects.

Maintain strong, collaborative relationships with internal and external partners, to ensure service to accounts is superlative. Ensures compliance with company policies within their scope.