Spanish Speaking Customer Service for Automotive Company in Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Spanish Speaking Customer Service Representatives for an automotive company based in Greece. This role is ideal for enthusiastic individuals who are passionate about the automotive sector and dedicated to providing exceptional customer support. You will play a crucial role in assisting Spanish-speaking customers with their inquiries and ensuring a delightful experience with our automotive products and services.

Key Responsibilities

• Respond to customer inquiries related to automotive products, services, and support via phone, email, and chat in Spanish.
• Provide information on vehicle features, maintenance requirements, and warranty details.
• Assist customers in scheduling service appointments and addressing service-related concerns.
• Resolve customer complaints and inquiries efficiently, ensuring satisfaction.
• Document all customer interactions accurately in our CRM system for follow-up and analysis.
• Collaborate with internal teams to improve service delivery and client satisfaction.
• Stay informed about automotive trends and company offerings to provide the best guidance to customers.

Requirements

• Fluency in Spanish (both written and spoken) is essential; proficiency in Greek or English is an advantage.
• Experience in customer service, preferably within the automotive industry.
• Strong communication skills with a focus on customer satisfaction.
• Ability to troubleshoot and resolve customer issues effectively.
• Detail-oriented with strong organizational skills.
• Proficient in customer service applications and CRM systems.
• Willingness to work flexible hours, including evenings and weekends when required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...