Regional Director of Operations NW Arkansas

Salary: 95000 plus bonus structure

Regional Director of Operations NW Arkansas Market

Location Required: Springdale, AR

In-Center Position | Occasional Travel to Little Rock and Bentonville

About Us

At Inner Circle Autism Network our mission is to provide high quality, child centered ABA therapy for children and their families by creating a safe, fun and individualized learning experience. We are a multidisciplinary, collaborative and energetic team who believe in creating the most positive and support environment possible for all our employees and clients.

Position Summary

The Regional Director of Operations Arkansas will oversee day-to-day operations, performance, and growth of our Arkansas centersprimarily Springdale with occasional travel to Little Rock and Bentonville as needed. This is an in-center leadership role, providing hands-on support, visibility, and guidance to center-level teams. The Regional Director of Operations
is responsible for ensuring operational excellence, clinical support alignment, employee engagement, and financial performance across the region.

Key Responsibilities

Operational Leadership

• Oversee daily operations and performance of the Bentonville, Springdale and Little Rock centers.

• Partner with clinical leadership to ensure quality, compliance, and consistency in ABA service delivery.

• Implement and monitor operational SOPs, scheduling efficiency, and center workflows.

• Maintain an on-site presence to support staff, families, and overall center culture.

• Identify root causes of input metrics and develop counter actions to drive improvement.

Team Development & Employee Experience

• Provide leadership, coaching, and ongoing development to Operations Directors and RBTs.

• Support hiring, onboarding, and retention strategies for RBTs, BCBAs, and center support roles.

• Foster a strong employee-first culture with recognition, accountability, and clear communication.

Client & Family Support

• Ensure families receive exceptional customer service and timely communication.

• Partner with clinical teams to troubleshoot caseload needs, scheduling changes, and client transitions.

• Monitor center enrollment, capacity, and utilization.

Data, Metrics & Performance Oversight

• Monitor KPIs including staffing levels, turnover, quick quits, scheduling utilization, labor costs, productivity, and center financial health and growth.

• Lead weekly operations reviews with center leadership, providing guidance, escalation support, and action plans.

• Identify barriers and operational gaps and proactively implement solutions.

Cross-Functional Collaboration

• Partner with HR, Talent Acquisition, Finance, and Clinical Leadership
  to support regional needs.

• Lead and contribute to special projects, expansions, or initiatives that improve center performance and employee experience.

Travel Requirements

• This role is based in-center in either Springdale or Bentonville.

• Occasional travel (approximately 1020%) to Little Rock for support, training, or operational alignment.

Qualifications

• Bachelors degree required.

• 35+ years of operations leadership experience (ABA, healthcare, or multi-site operations preferred).

• Strong understanding of clinic workflow, staffing models, and client-care processes.

• Experience leading and developing high-performing teams.

• Strong analytical skills with the ability to interpret and act on performance data.

• Excellent communication, leadership presence, and organizational skills.

• Ability to maintain professionalism, urgency, and follow-through in a fast-moving environment.

Why Join Us

• Employee-first culture focused on work-life balance and career development

• Strong operational support systems

• Mission-driven team that deeply values quality care

• Opportunities for expansion, innovation, and professional growth

Compensation

$95000/year plus Bonus Potential