Customer Success Team Administrator

Why a career as a Customer Success Team Member with Brehob?

Brehob has proudly served the industry for over 70 years with leading products and best in class customer service.

Competitive Benefits:

• Medical, Dental, Vision, and Life benefits 
• PTO, Holiday Pay, and Sick Pay
• 401k and company matching
• Profit Sharing
• HSA Contributions by company
• Referral Program up to $1500

Job Description

Work closely with technicians, parts department, Team Lead and Team Manager to evaluate all costs related to a service. Developing and maintaining relationships with company vendors and contractors. Collect and analyze data to determine the costs for materials, labor and time requirements for a service or product.

Responsibilities:

• Be able to read request forms, drawings, and parts manuals to perform estimates/proposals
• Review quote requests for required information. Obtain missing information from sources as needed
• Research part, labor, equipment, and job expense needs, gathering quotes from vendors via phone, email, and websites; to generate service/repair quote
• Preparing cost sheets by accurately estimating labor, materials, and associated job costs for service/repair needs
• Proofread quotes for accuracy and required bullet points before sending to customers
• Updating appropriate quote log(s) and internal staff members
• Ability to work with customers, and other employees, in all situations while keeping a professional demeanor
• Assist other team members as needed

Special Skills Required:

• Great internal and external customer service skills
• Exceptional research, verbal, and written communications skills
• Experience with computers and MS Office applications (Outlook, Word, Excel, and PowerPoint)
• Must be good at organization, multitasking, communication, and time management skills.
• Maintain a professional work ethic and demonstrate courtesy and respect in all aspects of the workday and routine.
• Ability to work as a team member

Brehob Corporation is a federal government contractor. As such, we take affirmative action to employ and advance in employment without regard to race, color, religion, sex, national origin, age, citizenship, disability, or veteran status.
AA/EOE/M/W/VETS/DISABLED

Resumes with photos will not be considered

Recent incidents have occurred regarding people or groups attempting fraudulent hiring activity
by pretending to be Brehob employees. Brehob Corporation is in no way affiliated with these
groups. If you are unsure of the legitimacy of a phone call or request, please do not respond
directly. Instead, call (317) 231-8080 to verify this information. Please keep the following in mind
if you are unsure of the validity of a job offer or check you may have received.
- Brehob does not offer remote jobs.
- All emails will come from a Brehob.com address, not a Gmail address.
- We will never send you a check for any reason before your first day on the job.
- We will never ask you to deposit a check, and transfer funds back to us.