NextGen System Administrator

We are all equally human. Join us.

At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

▶️Watch how we create comebacks.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do:

• Serve as the primary point of contact for hosted NextGen environment support and enhancement requests.
• We want to utilize your NextGen experience to help implement and maintain our NextGen system.
• Provide input into user workflows, provisioning, credentialing, and access controls in accordance with HIPAA and HHS Security Rule policies.
• Work with clinical and operations leadership to prioritize, document and communicate NextGen changes.
• Oversee system configuration, upgrades, and maintenance for NextGen Practice Management, Behavioral Health, and Therapy modules.
• Coordinate with NextGen Hosting Project Manager and Engineering teams for environment setup, change requests, and system readiness sign-off.
• Configure client-defined product settings, templates, forms, and charge screens for Behavioral Health and Therapy modules across the service lines.
• Maintain documentation for setup guides, access protocols, and configuration workbooks.

Work Schedule:

Monday-Friday 8:30AM-5:00PM (Hybrid)

Qualifications:

• Bachelor’s degree in Information Technology, Health Informatics, or related field.
• Minimum of 3 years of experience in NextGen PM, BH, and Therapy modules.
• General knowledge of EMR systems, healthcare compliance, and cloud-hosted environments.
• Familiarity with HIPAA Security Rule, HITECH Act, and healthcare IT compliance.
• Strong communication skills and ability to translate technical concepts for non-technical audiences.

Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.