Customer & Sales Support Coordinator - Now Hiring

As a Customer & Sales Support Coordinator, you'll be the director of awesome behind the scenes! The Customer & Sales Support Coordinator builds strong foundations for our AT&T wireless services, creating organized systems that help San Diego residents connect with confidence, and our team performs at its peak.

Key Responsibilities of the Customer & Sales Support Coordinator

• Coordinate wireless sales operations by managing documentation, monitoring inventory, and ensuring smooth processing of activations and account upgrades.

• Assist residential customers by answering inquiries, clarifying service options, and guiding them through smartphone and plan selections.

• Verify compliance and accuracy by confirming eligibility, preparing paperwork, and ensuring proper setup of AT&T cell phones and accounts.

• Maintain CRM systems with detailed records of customer interactions, service milestones, and account activity to support retention and reporting.

• Collaborate with sales teams to align on customer needs, resolve service challenges, and uphold consistent delivery standards across AT&T’s wireless services.

• Strengthen customer engagement by supporting sales initiatives and reinforcing messaging that highlights the value of AT&T smartphones and service plans.