Help Desk Representative
| Verified Pay check_circle | Provided by the employer$20 - $22 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Auburn, MI 48611 Auburn, Michigan open_in_new |
About this job
Job Description
BCforward is currently seeking a highly motivated Technical Help Desk Representative in Auburn Hills, MI.
Position Title: Technical Help Desk Representative
Location: Auburn Hills, MI
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12+ Months (contract to hire position)
Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]
Pay Range: $22.95/hr. to $22.74/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
- Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
- The Technical Helpdesk Representative can resolve complex problems immediately, while more complex problems are escalated for resolution.
- The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
The Technical Helpdesk personnel must possess the following essential skills:
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Knowledge of LAN/WAN IT infrastructure
- Ability to diagnose and repair PC hardware/ networking components
- Substantial problem-solving abilities
- Ability to work and thrive in a team environment
- Always maintain a professional image
- Exceptional communications and organizational Skills
- Dedication to excellent attendance
Keywords:
Help Desk, IT Support, PC Hardware & Software
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
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