Employee Benefits Municipality Service Coordi

These are the fundamental components of the job:

• Internal coordinator for Municipal business service model
• Assemble and track all client information for new business; coordinate Consulting Agreements and Scope of Services, Broker of Record Letters, and Business Associate Agreements, and HIPAA forms
• Coordinate and track stop loss business (new and renewal) processes with Underwriter and Client Relationship Manager
• Manage client service model: set priorities and manage deadlines to ensure efficient, timely and accurate creation of team deliverables
• Develop and maintain effective working relationships in liaison role with client, Third party administrator, and vendor partners through transitions and implementations
• Maintain complete and accurate documentation in CRM (Salesforce)
• Support client retention goal of 95%

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

• 3‐5 years’ experience in employee benefits customer service or account management, specific to self‐funded plans
• Bachelor’s degree and Life Accident and Health license preferred; open to continuing education
• Ability to prioritize and strong time management in a fast‐paced environment
• Persuasive communication style and ability to communicate complex messages with a wide range of audiences on an internal and external basis (both written and verbal)
• Strong PC skills required including Microsoft Word, Excel and PowerPoint and the ability to learn systems in an effective and efficient manner
• Ability to work well independently and on a team
• Positive attitude, even in a fast‐paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently
• Methodical, yet swift decision‐making skills

A bit about Lawley!

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (70+ years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.