Patient Access Representative (FT Mon-Friday Days)

Monday - Friday, Day Shift

Job Summary

The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

Essential Responsibilities:

• 
  Greet all patients as they arrive in a friendly, courteous, and professional manner.
• 
  Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• 
  Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
• 
  Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
• 
  Perform insurance verification
• 
  Calculate patient payments according to benefits.
• 
  Perform other duties as assigned.
• 
  Post payments to patient accounts accurately and in a timely manner.
• 
  Balance out cash draw daily.

Education and Experience:

• 
  High School diploma or equivalent.
• 
  One year of experience in medical office, registration or collections.
• 
  Ability to read and comprehend instructions.
• 
  Ability to add, subtract, multiply, and divide.
• 
  Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
• 
  Ability to deal with problems involving several variables in standardized situations.
• 
  Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.

Computer Skills:

• 
  Intermediate computer skills

Physical Requirements:

• Continuous sitting.
• Frequent use of computer (repetitive fine hand manipulation).
• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.