Clinical Operations Administrator (Remote) - Now Hiring

Description & Requirements

Join Maximus as a Clinical Operations Administrator supporting the Indiana QRTP and New Hampshire CAT program . This role is key to ensuring smooth operations by handling outbound calls, email follow-ups, accurate data entry, and coordinating multiple calendars for scheduling assessments with ICs and assessors. We’re looking for a professional who thrives in a fast-paced environment, can juggle multiple priorities with ease, and remains calm under pressure. The ideal candidate embraces feedback, adapts quickly to change, and demonstrates exceptional attention to detail while maintaining efficiency across tasks.

About the program:

IN: We are contracted with the Indiana Department of Child Services (DCS) to manage the state’s qualified residential treatment program (QRTP) 30-day assessment services program as part of the state’s implementation of the Family First Prevention Services Act (FFPSA). Maximus independent contractors assess eligible youth referred from DCS to determine the appropriateness of receiving care in a QRTP, and create individualized recommendations for the youth’s care based off the recommendation of qualified clinicians.

NH: We have contracted with the New Hampshire Department of Health and Human Services (DHHS) - the Division for Behavioral Health, Bureau for Children’s Behavioral Health and the Division of Children, Youth and Families (DCYF) to manage the state’s independent Comprehensive Assessment for Treatment (CAT) services program as part of the state’s implementation of the Family First Prevention Services Act (FFPSA) and the New Hampshire System of Care (SOC) for Children. The role of Maximus in this partnership is to determine the use of residential services for eligible children and youth by qualified clinicians and that established Medical Necessity will be applied through the use of a standard assessment tool, the Child and Adolescent Needs and Strengths (CANS), for all levels of residential services.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation -Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Review and validate data and reports.
- Work assigned reports on a regular basis to identify necessary fixes or work-arounds.
- Make recommendations to improve processes.
- Ensure assignments are current and include proper documentation.
- Use various tracking tools to record assignments, processes and defects.
- Review, research and audit system results.

Minimum Requirements

- High School diploma, GED, or equivalent required.

- 2-4 years of relevant experience required.

- Minimum 2 years of experience in clinical setting and/or healthcare administrative experience required

- Minimum 2+ years of customer service experience required

- Proficiency in Microsoft Office applications required

- Prior Smartsheet experience required

Preferred Requirements

- Highly adaptable and skilled at managing multiple tasks across different programs efficiently

- Thrives in fast-paced environments and remains calm under pressure

- Receptive to feedback and committed to continuous improvement through coaching

- Flexible and quick to adjust to frequent changes in priorities or processes

- Excellent attention to detail

- Prior experience managing multiple tasks across different projects

- Prior experience scheduling and coordinating assessments

- Prior experience making outbound customer service calls

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

Minimum Salary $16.00

Maximum Salary $22.00