IT Service Delivery Manager

Manager, IT Service Delivery

Fort Worth, TX (onsite)

Direct-hire

• Responsible for overseeing the delivery of IT services across the organization, ensuring alignment with business goals and objectives.
• Focus on quality, improving IT support processes, and optimizing IT operations.
• Experience in managing IT service teams, developing service delivery strategies, and implementing ITIL-based processes to meet service level agreements (SLAs) and drive continuous improvement.

SKILLS:

• 8+ years in IT service delivery, IT operations, or a similar leadership role.
• 5+ years, managing large IT service teams and driving service improvements.
• 5+ years with ITIL or ITSM frameworks and managing SLAs and KPIs for IT services.
• Vendor management, including managing performance.
• ITSM tools, Jira Service Desk for incident, problem and change management.
• IT operations, including networks, servers, cloud services, and enterprise systems.
• Strong ability to lead and motivate teams.
• ITIL certification (e.g., ITIL Foundation, ITIL Practitioner, or higher).
• College degree is required