Customer Enrollment Associate

Polar Inc. is a leading provider of AT&T products and services, specializing in sales, customer experience and account management. We are rapidly expanding our customer acquisition in the local area, providing tailor-made solutions to AT&T's new and existing customers. We are looking to add valuable, enthusiastic individuals with a strong aptitude for sales to join our team as a Customer Enrollment Associate. 

We are looking for a customer-first individual to join our team as a Customer Enrollment Associate. In this role, you'll be the primary point of contact, helping customers stay connected with the latest technology while providing unmatched service and enrollment support. In this full-time position, we are fully committed to helping you find success by providing hands-on product knowledge and sales training to ensure you can tackle any customer needs or acquisitions as a Customer Enrollment Associate.

Customer Enrollment Associate Responsibilities:

• Engage with residential customers to identify their needs and provide tailored AT&T product and service recommendations during the sales consultation
• Provide caring, courteous, trustworthy, and professional service to AT&T customers directly 
• Confidently troubleshoot and resolve customer service issues while demonstrating empathy and attention to detail
• Process customers' sales orders on new internet and wireless services 
• Track all sales orders from start to finish to create a seamless customer experience 
• Proactively stay informed on the newest devices, service offerings, and sales promotions to provide accurate and relevant information to better serve the customers' needs

Customer Enrollment Associate Qualifications:

• Customer service or sales experience (preferred)
• Confident in guiding customers toward the best solutions while naturally upselling products that enhance their experience
• Experienced in building trust with customers and delivering high-quality service that exceeds expectations
• Technically adept with hands-on experience using smartphones, tablets, and point-of-sale systems

This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.