Residential Services Liaison

Position Summary

The Residential Services Liaison provides comprehensive support to All Care Home Health’s residential programs through leadership in daily operations, direct support staff training, and documentation coordination. This hybrid position combines the practical strengths of a house manager, peer trainer, and administrative support to the Developmental Disability Professional (DDP), ensuring person-centered care and regulatory compliance across services. This role is uniquely structured for experienced professionals who demonstrate leadership capacity, even if they do not hold a formal degree.

Primary ResponsibilitiesResidential Operations (House Management)

• Oversee the daily functioning and staff performance in assigned residential homes
• Ensure medication administration compliance and complete MAR reviews
• Conduct walkthroughs to ensure home cleanliness, safety, and regulatory readiness
• Communicate with families, providers, and case managers as needed
• Coordinate appointments, supplies, and shift coverage in collaboration with leadership

Training and Staff Development

• Assist with onboarding and shadowing of new DSPs and house managers
• Conduct on-site trainings on documentation (T-Logs, ISP Data, MARs, etc.)
• Reinforce proper behavior support techniques and person-centered approaches
• Track training completion and report to HR and Program Director

Administrative Support & DDP Assistance

• Support the DDP by collecting data for ISP reviews and monthly summaries
• Assist in ensuring timely submission of progress notes and daily documentation
• Track behaviors and follow up with staff on incident documentation
• Participate in team meetings and client follow-ups alongside DDP or nursing staff

Qualifications

• Minimum 3 years of experience in residential IDD services
• Strong understanding of ISP documentation and direct support expectations
• Ability to lead, train, and coach staff effectively
• High school diploma or GED required; some college or certifications preferred
• Reliable transportation and willingness to travel between homes

Work Schedule & Structure

• Full-time, flexible schedule including some evenings or weekends
• Estimated 70% field-based, 30% administrative
• Mileage reimbursement provided for travel between locations

Compensation

• Based on experience and scope of responsibilities
• Eligible for advancement based on performance and training certifications

All Care is an equal opportunity employer

All Care is a drug free employer

All Care follows all FMLA and FLSA guidelines