Customer Service Representative -Insurance

About Us

 The Wiswall Insurance Agency is an independent insurance brokerage serving clients in Delaware and Pennsylvania. We specialize in personal lines insurance — including auto, home, renters, and more — and pride ourselves on offering exceptional customer service, personalized coverage, and a friendly, community-focused approach.

Position Overview

We’re seeking a motivated Customer Service & Sales Representative to join our team. This role combines customer support with outbound and inbound sales. You’ll help clients understand their insurance needs, provide accurate quotes, process policy changes, and deliver the high-quality service our office is known for.

Key Responsibilities

• Provide outstanding customer service via phone, email, and in-person.

• Answer coverage questions, process endorsements, and assist with billing inquiries.

• Quote and sell auto, home, renters, and other P&C insurance products.

• Follow up with leads, referrals, and renewal opportunities.

• Maintain accurate client records and documentation.

• Build strong relationships with new and existing customers.

• Support daily office operations and team goals.

Qualifications

• Property & Casualty Insurance License is a plus but not a requirement. Must be willing to take and  pass the test to obtain your license.

• Experience in insurance, customer service, retail, or sales preferred.

• Strong communication and problem-solving skills.

• Comfortable working on a computer.

• Self-motivated with the ability to manage time and multitask.

• Friendly, professional, and detail-oriented.

What We Offer

• Competitive hourly rate or salary (based on experience).

• Commission and/or bonus opportunities.

• Paid training and licensing assistance (if applicable).

• Paid time off and holidays.

• Supportive, small-team environment.

Schedule

• Monday–Friday, standard business hours.

• No evenings or weekends required 

How to Apply

Please send your résumé and a brief introduction to stacey@wiswallagency.com